How to I get a custom avatar?

I keep posting away and the option to get my own special avatar [apart from the other "unique" ones people have and the "standard" one with the figure skaters] I would really like to have one with either Schneider or Richard of Rammstein and the option never appears. Can someone explain this to me or can an admin fox this?

Mail it to the "Contact Us " in attention to Paula. Custom Avatar in the subject. It must also be the right size, see avatar page for this information. Make the file that size or don't even bother.

More info - http://www.goldenskate.com/forum/showthread.php?t=12617&highlight=custom+avATAR

If this really isn't my place to be doing this, "Forum Leaders" please slap me.