I think it is incumbent on the TV commentators to review the protocols after the marks are posted, and inform the public as to what caused a seemingly puzzling result. BTW, I think Scott Hamilton is a poor commentator because he reacts emotionally to what he sees instead of being an objective reporter. I dread his Olympic coverage (and Bezic's, too).
I was in the audience and there wasn't an outcry against the result because so many of the audience members were wearing the earbuds and heard the technical specialist commentator remark that 3 of Mirai's jumps had been rated UR by the technical panel. While the audience loved her performance, they did understand that Mirai didn't have sufficient technical content to win.