Ice Network | Page 2 | Golden Skate

Ice Network

Joined
Jun 21, 2003
Welcome, joannskater. Thanks for joining us!

joannskater said:
I kept being told only an "account specialist" with more seniority could help me. The senior account specialist told me only the corporate office could grant a refund...

Tell them,"OK, since you are the monkey, can I speak to the organ grinder, please?" ;)
 

Tonichelle

Idita-Rock-n-Roll
Record Breaker
Joined
Jun 27, 2003
Welcome, joannskater. Thanks for joining us!



Tell them,"OK, since you are the monkey, can I speak to the organ grinder, please?" ;)

I always do that when I have an issue - I want to talk to someone who can actually help and who I don't feel bad getting angry at.

But they, too, don't have to actually honor what they say. It's just stupid all the way around. (one more reason disney's won out lately for my monies... they have the best customer service!)
 

dorispulaski

Wicked Yankee Girl
Joined
Jul 26, 2003
Country
United-States
Mr. Ski always asks, "Are you the person who can say Yes?" The person always asks what he means. He then explains that he does not want to waste the person's time if they are only authorized to say NO, and could he please speak to someone who can say Yes?" Almost every time this routine gets a laugh and an immediate transfer to the person's boss. :laugh:
 

mskater93

Record Breaker
Joined
Oct 22, 2005
This always boggles my mind, that somehow USFSA should not be held responsible for these mishaps. They have been working with this company to get icenetwork up and running. They partner with them. If they don't want to have a negative view on them you'd think they'd be up IN's butt. But they always just say "well, they don't work *for* us."

I haven't used IN since they over charged me and never refunded THEIR mistake.

I just think the whole arrangement is odd and it seems to be a very poorly run organization from a customer service perspective. I don't have issues if I call Colorado Springs for a question - they transfer me to someone who can answer it and are very professional about it, but IN customer service is like calling your CC company in the Capital One ads ("Hello, this is Peggy, how can I help you?")
 

Tonichelle

Idita-Rock-n-Roll
Record Breaker
Joined
Jun 27, 2003
I LOVE the Discover card Peggy commercials.

I still think, though, that the USFSA is not to be held blameless - it might not be "their" people, but they've allowed their name to be put on the brand, so they aren't to be held to a different standard IMO... Maybe if enough folks got up the USFSA's butt about it we'd actually see something be done about this stupidity...
 

mskater93

Record Breaker
Joined
Oct 22, 2005
The adult skating community was up the USFS's butt about the quality of videos (and a number of missing skaters from events!!) from ANs but nothing was done about it, as it wasn't IN's fault, but the video company (who holds and exclusive contract with USFS)
 

Olderbear

Rinkside
Joined
Jul 26, 2003
So far all I can say is that IceNetwork really sucks. They keep telling me my password is invalid, but when I use the new password that they send me, they say that it's also invalid.

When I call on the phone they tell me they are having "technical" problems and disconnect me. :(

They didn't waste any time charging my credit card, though!

I read the title of this thread and laugh. I now wish I hadn't "supported them!"
 
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