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Thread: IceNetwork season pass

  1. #46
    Custom Title SaraM's Avatar
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    Quote Originally Posted by karne View Post
    I did check the geoblocking list before I paid for mine last year and in the end gave in to the overwhelming temptation of US Nationals. I figured that I could watch the on-demand stuff. Nope. Not even that. Which I don't understand. Sure, geoblock the live stuff. But the on-demand stuff? REALLY? I went to the videos of the US Classic nearly FOUR MONTHS AFTER THE EVENT and I couldn't watch! What is the point of that?!

    geoblocking is not a problem, just google the nett

  2. #47
    Rinkside
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    Thank you for the welcome and to everyone for sharing their frustrations with Ice Network. At least I now know I am not the only person struggling with the site.

    One day later - same story. It is still asking me to subscribe if I want to access what I already paid for! I never had an issue with the site until their recent update. Now, it is so hit or miss, I can never depend it will be available when I am able to watch. So much for on-demand! I have e-mailed them each time I have had an issue and receive the same canned response. Has anyone had any luck getting them to at least acknowledge there are unresolved technical issues?

  3. #48
    Wicked Yankee Girl dorispulaski's Avatar
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    Can you play the older videos on the site still? (If so, your subscription is paid)
    Play them from here:
    http://web.icenetwork.com/events/schedule.jsp
    Find a video you want to play, try to play it, sign in if it asks you, then hit the back arrow key to watch the video.

    If that works:
    1. Update Java
    2. Update Adobe Flash Player
    3. Delete any temporary internet files & cookies (Internet Options in Windows)
    4. Enable popups

    Other FAQ
    http://ww2.icenetwork.com/help/technical

    You should be able to login now & play the Salt Lake videos from the front page. The archived video was still not all linked into the new format, last time I checked. You still have to use the link I gave you above to play 2013 Nationals, for example.
    Last edited by dorispulaski; 09-16-2013 at 08:31 PM.

  4. #49
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    Quote Originally Posted by KKonas View Post
    Prices keep rising by $10 every year for the basic figure skating feature.
    It's ridiculous. I guess when you have a virtual monopoly you know people have to pay it. Or might universal sports be a better option this time around?

  5. #50
    Custom Title SaraM's Avatar
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    and can someone tell me what happened to the video link for the pairs free from SLC? cant find it anywhere anymore! Thought i payed to be able to watch the whole event?!

  6. #51
    Wicked Yankee Girl dorispulaski's Avatar
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    Sign in to IN, then go to this link:
    http://web.icenetwork.com/video/v306...s_intl_classic

    Scroll right in the "event Highlights" and the pairs FS is there. If it yaps about not being a subscriber, close the "subscribe" window and double click on the Sr Pairs LP again and it will play.

  7. #52
    Custom Title SaraM's Avatar
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    Thank you!! Finally get to see this
    Quote Originally Posted by dorispulaski View Post
    Sign in to IN, then go to this link:
    http://web.icenetwork.com/video/v306...s_intl_classic

    Scroll right in the "event Highlights" and the pairs FS is there. If it yaps about not being a subscriber, close the "subscribe" window and double click on the Sr Pairs LP again and it will play.

  8. #53
    Rinkside
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    What I don't understand about IN is why they haven't made their videos available to mobile devices. I can't always be on my desktop at home and frankly I prefer to watch videos on my ipad these days. Because I'm a baseball fan I know they've had an app for years now that you can watch any live game with a paid subscription, so why can't they do they same for IN? It doesn't even need to be an app I guess, just do something to let you watch it on the website.

    But I guess with all the issues with the new website this won't happen any time soon.

  9. #54
    Wicked Yankee Girl dorispulaski's Avatar
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    Actually, I believe the "new site" is an attempt to make IN mobile compatible. However, I could watch IN on my kindlefire last year, as long as I was not using the Silk browser, and the year before with the older model Fire with the usual amazon browser.

  10. #55
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    I had problems on Friday with IN. Watched it fine early in the day but as the time for ladie's approached it blocked me. I called their Customer Service Hotline. It took an hour being bounced from person to person but they finally resolved the issue. If you have problems don't email them, CALL.

  11. #56
    Wicked Yankee Girl dorispulaski's Avatar
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    What was the problem exactly?

  12. #57
    Rinkside
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    Thank you, Doris, but that does not work either. Still the same message - I need to subscribe. I have subscribed and already paid for the charge on my credit card bill! What more do I need to do to see what I paid for?!? I regularly clear my internet cache and all relevant software is up to date. Ice Network should just admit the site is not yet fully functional and partially reimburse or somehow compensate current (and frustrated!) subscribers for this inconvenience.

  13. #58
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    Quote Originally Posted by thomb View Post
    Thank you, Doris, but that does not work either. Still the same message - I need to subscribe. I have subscribed and already paid for the charge on my credit card bill! What more do I need to do to see what I paid for?!? I regularly clear my internet cache and all relevant software is up to date. Ice Network should just admit the site is not yet fully functional and partially reimburse or somehow compensate current (and frustrated!) subscribers for this inconvenience.
    My subscription came up for renewal and when I talked to IN on the phone yesterday, they said to consider that they're having technical difficulties with their video (both live streams and archived) before upgrading my subscription. I asked how long until the problem is resolved and they said 1 week to 10 days. I won't pay for renewal until I hear from everyone that things are working again. Oh well, will have to scour the net for video until then.

  14. #59
    Wicked Yankee Girl dorispulaski's Avatar
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    thomb, Phone them, don't email them. Since the site is not working well, I'm sure they are swamped at customer service, but I have dealt with their customer service before and they are not bad.

  15. #60
    Rinkside
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    I wish I could call, but their help line is only available during normal business hours. You would think someone would man the phone evenings or weekends when most people are not working and are likely to use the site!

    Still waiting for more than their canned reply. Guess they don't want to admit their technical difficulties in writing.

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