Thank you for the welcome and to everyone for sharing their frustrations with Ice Network. At least I now know I am not the only person struggling with the site.
One day later - same story. It is still asking me to subscribe if I want to access what I already paid for! I never had an issue with the site until their recent update. Now, it is so hit or miss, I can never depend it will be available when I am able to watch. So much for on-demand! I have e-mailed them each time I have had an issue and receive the same canned response. Has anyone had any luck getting them to at least acknowledge there are unresolved technical issues?
Can you play the older videos on the site still? (If so, your subscription is paid)
Play them from here:
Find a video you want to play, try to play it, sign in if it asks you, then hit the back arrow key to watch the video.
If that works:
1. Update Java
2. Update Adobe Flash Player
3. Delete any temporary internet files & cookies (Internet Options in Windows)
4. Enable popups
You should be able to login now & play the Salt Lake videos from the front page. The archived video was still not all linked into the new format, last time I checked. You still have to use the link I gave you above to play 2013 Nationals, for example.
Last edited by dorispulaski; 09-16-2013 at 08:31 PM.
and can someone tell me what happened to the video link for the pairs free from SLC? cant find it anywhere anymore! Thought i payed to be able to watch the whole event?!
Sign in to IN, then go to this link:
Scroll right in the "event Highlights" and the pairs FS is there. If it yaps about not being a subscriber, close the "subscribe" window and double click on the Sr Pairs LP again and it will play.
What I don't understand about IN is why they haven't made their videos available to mobile devices. I can't always be on my desktop at home and frankly I prefer to watch videos on my ipad these days. Because I'm a baseball fan I know they've had an app for years now that you can watch any live game with a paid subscription, so why can't they do they same for IN? It doesn't even need to be an app I guess, just do something to let you watch it on the website.
But I guess with all the issues with the new website this won't happen any time soon.
Actually, I believe the "new site" is an attempt to make IN mobile compatible. However, I could watch IN on my kindlefire last year, as long as I was not using the Silk browser, and the year before with the older model Fire with the usual amazon browser.
I had problems on Friday with IN. Watched it fine early in the day but as the time for ladie's approached it blocked me. I called their Customer Service Hotline. It took an hour being bounced from person to person but they finally resolved the issue. If you have problems don't email them, CALL.
What was the problem exactly?
Thank you, Doris, but that does not work either. Still the same message - I need to subscribe. I have subscribed and already paid for the charge on my credit card bill! What more do I need to do to see what I paid for?!? I regularly clear my internet cache and all relevant software is up to date. Ice Network should just admit the site is not yet fully functional and partially reimburse or somehow compensate current (and frustrated!) subscribers for this inconvenience.
thomb, Phone them, don't email them. Since the site is not working well, I'm sure they are swamped at customer service, but I have dealt with their customer service before and they are not bad.
I wish I could call, but their help line is only available during normal business hours. You would think someone would man the phone evenings or weekends when most people are not working and are likely to use the site!
Still waiting for more than their canned reply. Guess they don't want to admit their technical difficulties in writing.