Just got a reply to the e-mail I sent to Eurosport
Originally Posted by CaroLiza_fan
Here is the original message I sent:
I would just like to make a complaint about the TV schedule pages on your website.
For the past few weeks, whenever I try to view the schedules for Eurosport International on tv.eurosport.com
, it has been re-directing me to tv.eursport.co.uk
, which only shows the schedules for British Eurosport.
The reason that this is causing annoyance for me is that I am a member of an international forum for a particular sport. And over the years, it has become my role to post the times of when Eurosport is showing coverage of that sport, as the members think Eurosport's commentary team are the best!
As we all know, the different versions of Eurosport 1 and 2 have different schedules. And, as we also all know, British Eurosport has the rights to a lot of sports that Eurosport International does not. So, the schedules are frequently VERY different.
So, I go through the schedules of each Eurosport, and make a list of when each Eurosport are showing this sport.
Although I can still access all the other variations' schedules, I now cannot access the schedules for Eurosport International. This is a big problem considering that this is the variation that most of my audience will be watching on.
Even when I go to www.eurosport.com
and select my country setting as Eurosport International, and tell it to remember my country setting, it still re-directs me when I go into the TV schedules.
Yes, I can guess what the Eurosport International schedule is based on the schedule of Eurosport Deutschland. But I also know that Eurosport Deutschland shows a lot of live handball when Eurosport International are showing other things.
So, could you please tell your webmasters to stop assuming that all UK visitors want to visit tv.eurosport.co.uk
, and instead let them visit tv.eurosport.com
if they want to.
And here is the reply I recieved:
Hello and thank you for your query.
We only make the listings available for the British Eurosport channels as these are the only channels which can be received in the UK.
We used to have the International schedule available due to Eurosport HD being a simulcast of Eurosport International, however now that the British Eurosport channels and both gone HD we longer have this channel in the UK and therefore don’t feel the need to list it.
I hope this helps.
T: 0845 672 1010 / +44 208 8181 499
Follow us on Twitter! @EurosportUKTV
Or, in other words, "Tough: we're not changing it back"
Oh well! I will just have to find another way to work out the schedules for Eurosport International. I'll probably just compare Eurosport Deutschland (Eiskunstlauf) with the versions that Bea suggests, Eurosport Magyarország (Mûkorcsolya) and Eurosport Nederland (Kunstschaatsen), and try to work it out from there!
Life is never easy when it comes to dealing with big companies!