Goodness, this is still going on? Poor Kevin... From the sounds of it, he needs some really special boots, but I can't believe it's still not fixed. I mean, if he's been with them since 2011, surely there's been one pair that worked? Can't they replicate that?
See that's what I was thinking about too! Like, I was like, "WHAT made that one pair work perfectly?!"
I was thinking....hmmmm maybe they can make one with an even narrower heel and then when it's broken in, it'll be the right size.