- Joined
- Mar 23, 2014
Anyone else who auto-renewed from IceNetwork just receive an email that basically said "Oops, we forgot to bill you the full amount! We'll charge you the other $24.99 in a sec."
:gaah:
:gaah:
IceNetwork "Discount" Removed
- Thread starter andromache
- Start date
- Joined
- Dec 21, 2011
OMG they are such a disaster...
- Joined
- Jun 22, 2015
- Country
-
Wow... :shakes head:
Dear Icenetwork Subscriber,
We recently discovered that you were only partially billed for the 2016-17 Figure Skating Season Pass. Instead of the full price of $49.99, you were billed $24.99. You should expect to see an additional charge to your credit card on file with us in the next 5-10 days for the remaining $25 balance.
Please be assured that you will not see a change or disruption in service during this time.
If you have any questions about this or anything else related to your subscription, please contact icenetwork Customer Service by calling 1-866-464-8499 or by email at [email protected].
Thank you and enjoy the upcoming season!
Sincerely,
icenetwork
www.icenetwork.com
**********
I kind of expected this.
We recently discovered that you were only partially billed for the 2016-17 Figure Skating Season Pass. Instead of the full price of $49.99, you were billed $24.99. You should expect to see an additional charge to your credit card on file with us in the next 5-10 days for the remaining $25 balance.
Please be assured that you will not see a change or disruption in service during this time.
If you have any questions about this or anything else related to your subscription, please contact icenetwork Customer Service by calling 1-866-464-8499 or by email at [email protected].
Thank you and enjoy the upcoming season!
Sincerely,
icenetwork
www.icenetwork.com
**********
I kind of expected this.
- Joined
- Dec 28, 2005
- Country
-
- Joined
- Dec 21, 2011
Probably, though I would bet that if you wish to be refunded for the whole amount they would have to refund it. Of course that would also mean giving up the subscription entirely.
Ugh. They sure know how to make me feel resentful.
They also included TCC in the package but later decides to not include it and get some cash from us~~
- Joined
- Jun 28, 2014
- Joined
- Mar 20, 2014
Dispute the charge on your card. Include the email where they say it's no mistake. The rest of us may be SOL, but you have written proof.
- Joined
- Dec 21, 2011
THIS. You should definitely dispute and you will win, you're in the right if you have written proof.
- Joined
- Apr 18, 2015
Quick phone call to bank to stop them taking anything else off the credit card. This is one of those threads that makes me wish I could swear on these boards!
- Joined
- Feb 9, 2009
I wonder if reporting them to the attorney general would help at all. Aside from the additional charges they are slapping on people, they really fail to deliver their service consistently. There has not been one event in the years I have been a customer, that the stream has been faulty in some way. I sent an email to their customer service department during 2016 Nationals only to have it ignored. I sent screen caps on Twitter, only to get blocked. It's not like they are broadcasting live, they piggyback off of the Isu, with outdated technology. It's almost 2017 and you would think they would have mobile streaming available. I get better streaming from Russia Sportbox and I live in the U.S. They essentially charge for a service they always fail to provide, refund no money, and treat customers like garbage.
- Joined
- Mar 23, 2014
Has anyone canceled after receiving this email?
I am sorely tempted to, but at the same time, when IN works well, it's much better than any other livestream because there are no ads and no commentary. It's like an abusive relationship....I just can't let go because even though the bad times outweigh the good, I only seem to remember the good times with such exceeding clarity.
I also feel bad for USFS for being stuck with these losers.
I am sorely tempted to, but at the same time, when IN works well, it's much better than any other livestream because there are no ads and no commentary. It's like an abusive relationship....I just can't let go because even though the bad times outweigh the good, I only seem to remember the good times with such exceeding clarity.
I also feel bad for USFS for being stuck with these losers.
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