I got my custom Klingbeils 5 weeks ago. (the famous not-purple boots). I did order them soft, however. And I can say that after three weeks of skating they were feeling mostly very, very GOOD. I definitely have to go back & get a place on one boot punched out a little, but it's not crippling (I haven't had time to go yet, as I've been out of town for 2 wks). I do think the heels could be tighter, but when i go back I think they will fix that. I had to get wedges, which I am sure they could have done, but it was easier to go to a more local person who has done it frequently for skaters. But overall, they feel comfortable. I think the service there is very, very good. (PS I really like my parabolic blades too!)