United "lost" a 10 year old passenger! | Golden Skate

United "lost" a 10 year old passenger!

Joined
Aug 16, 2009
It's getting harder and harder to trust airlines, because they're probably running on a thinner and thinner profit margin. Higher turnover of employees, less employee training, more tasks expected from each person in the name of productivity.
 

Tonichelle

Idita-Rock-n-Roll
Record Breaker
Joined
Jun 27, 2003
If they don't have the man power, they shouldn't offer it - even by third party. This is just one of many stories, and I've seen a mix up happen first hand. I've never seen a good customer service story come out of it. I get it's stressful, but if you'rre going to take money and provide the service and you don't deliver? that's not the consumer's fault, that's yours!!
 
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