This has been a subject of dispair for me...in fact, I posted a rather lengthy note one night on this very forum about it. If my hair is not getting highlighted with gold, brassy highlights, instead of something more natural looking, then it is getting butchered with with razor looking "texturizer" thingy. I keep going to the this high end salon hoping to get it right. What I end up with is $140.00 worth of ineptitude. You would think that I would learn, but I just keep going back. It is very hard to find someone that can do it right. This place does guarantee the work, but I spent about 5 hours there every time, so I just live with it.
Can you go back and get it corrected?