It is all very well that the commentators say, but he did a quad flip out of three turns and held his hand over his head! That's really hard and earns him a lot of points. But the bottom line is,"They gave the gold medal to that guy? He fell down twice! What kind of a sport is this?"
And yet, many of the same casual fans do understand that quads are much more difficult than triples and would not be happy to see a guy with no quads come out ahead of a guy with several quads and two falls.
Of course the casual fans may not understand the difference between quad toe and quad flip or lutz -- it all looks the same to them, but bad landings are more obvious.
And that's a problem regardless of falls, if say one skater did two 4T and two 4S and one 3A, while another skater did one each of 4Lz, 4F, 4T, and 4S and also two 3A. Just listening to commentary and learning to distinguish 4 from 3 revolutions in the air might make someone think that all four-quad programs are pretty much the same (assuming clean programs and comparable performance quality from a lay perspective), but this example shows that the base values can be very different.
And, back on topic for this thread, the Skating Skills might be very different, such that a Patrick Chan really does deserve a full point higher on that component than guys who land more quads or include more highlight moves between elements or express the music better, so maybe he doesn't deserve the highest scores in other components. Judges can always do a better job of separating the various components, and the scoring system a better job of balancing the value of the various components and technical elements against each other.
But there's no way that any scoring system can guarantee that skaters who are best at whatever is most obvious and important to Fan A will always win, especially if Fan B thinks different skills should be more important. Not to mention Judge C and Judge D disagreeing with each other as well as Fans A and B as to what's most important. There are just too many different variables in a sport this complex.