United "lost" a 10 year old passenger!

[Tonichelle]

http://www.foxnews.com/travel/2012/08/14/did-united-airlines-lose-10-year-old-girl/?intcmp=features

These stories are becoming more common. THIS is why I went to Disneyland in the heat of summer - so that my neice (who is only SIX) would not have to travel home alone after her trip.

 

[Olympia]

It's getting harder and harder to trust airlines, because they're probably running on a thinner and thinner profit margin. Higher turnover of employees, less employee training, more tasks expected from each person in the name of productivity.

 

[Tonichelle]

If they don't have the man power, they shouldn't offer it - even by third party. This is just one of many stories, and I've seen a mix up happen first hand. I've never seen a good customer service story come out of it. I get it's stressful, but if you'rre going to take money and provide the service and you don't deliver? that's not the consumer's fault, that's yours!!